DELIVERY
Standard Delivery anywhere in UK – £2.95 (2- 3 day delivery service)
*Next Day Delivery Service to UK £5.95 (Orders must be placed by midday)
Heavy Items are Subject to a surcharge at Checkout.
*Next working day delivery applies to all UK mainland orders placed before 12 midday Monday – Friday (excluding Saturdays, Sundays & Bank Holidays)
Any orders placed after midday on a Friday for next day delivery will not be dispatched until the following Monday for delivery on Tuesday.
The next day delivery service is not a guaranteed service and we cannot be held responsible if for any reason Royal Mail or the Courier company do not deliver next working day.
Ireland International Standard Delivery £7.50 ( 3 – 5 day delivery service)
Heavy Items are Subject to a surcharge at Checkout.
RETURNS
If you choose to return any items you will need to pay return postage and the item is your responsibility until it reaches us.
Certain products are non returnable for hygiene reasons which is clearly marked in the item description.
If returning an item from a Non EU Country please ensure you clearly mark your package “Returns” otherwise we may be charged duty into the UK which will be deducted from your refund should we pay these charges – if customs duty not paid the items will be returned back to you by the service provider you used
Once the item has been unpacked & approved, refunds will usually be made within 48hrs of receiving the item back and we will email you to let you know your refund has been processed. After you have received your email please allow another 2-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you are with and we have no control over it. You will receive an email to inform you your package has been returned to us and you will get email confirmation of refund.
International Orders – We are not responsible for Customs Charges & Local Taxes in your country of residence – these charges are your responsibility and should you choose to refuse a delivery for whatever reason, the costs for returning the parcel will be deducted from your refund as you have breached our terms and conditions for purchase. It is your responsibility to return any unwanted parcel in the appropriate manner. Refusing a parcel because of customs charges will incur a cost to return to the UK which is your responsibility. By dispatching as per your order we have fulfilled our contract to you and refusal of parcels will incur a charge to return to the UK which will be passed onto you and deducted from your refund. Should you place separate orders we may choose to send in one parcel but postage charges will not be refunded as weight of parcel will increase due to volumetric weight
